Pinetrees Lodge recognises the importance of protecting your privacy. We use information provided directly from you so we can communicate with you. When visiting our website, information is recorded (such as your browser, date, time and pages accessed) for statistical purposes and remains anonymous. Information you provide through this website is used only by Pinetrees Lodge and not sold or given to third-parties.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including by email, by telephone, via our website www.pinetrees.com.au and from other publicly available sources and from third parties (for example, someone you know who arranges a holiday for you).
We collect your Personal Information for the primary purpose of providing services to you – or someone else you know and providing information to you, including information about upcoming marketing offers. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our newsletters and emails at any time by contacting us in writing (or clicking on the “unsubscribe” button on one of our emails).
When we collect Personal Information we will – if you ask us to do so – explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• for the primary purpose for which it was obtained
• for a secondary purpose that is directly related to the primary purpose
• with your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. For example, we may collect information about you from someone you know who is arranging a holiday for you. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• to an airline for the purpose of booking flights for you or someone you know;
• to other third parties where you consent to the use or disclosure; and
• where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Links to other websites
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Pinetrees will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Pinetrees Lord Howe Island Travel Pty Limited
Suite 3, Level 1, 50 Clarence Street
SYDNEY NSW 2000
Phone: 02 9262 6585
Pinetrees Lodge Pty Ltd
LORD HOWE ISLAND NSW 2898
Phone: 02 6563 2177
Pinetrees Lodge provides this website, including all written and graphical content, on an as is, where is basis and makes no claims of suitability for any particular purpose.
Pinetrees Lodge will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this web site at any time and provides no warranty of any kind.
This web site contains information, photographs and graphics that are protected by Australian copyright laws, trademark or other proprietary rights of Pinetrees Lodge including but not limited to product names, logos and designs. The compilation, organisation and display of the content are the exclusive property of Pinetrees Lodge.
Reproduction of any part of this web site in any format requires explicit written permission from Pinetrees Lodge.