Terms and conditions
These terms and conditions apply to all bookings with Pinetrees Lodge Pty Ltd and Pinetrees Lord Howe Island Travel Pty Limited (together, “Pinetrees”)
Currency All rates are in Australian Dollars (AUD) and include GST.
Check-in and check-out
Check-in time is 3pm and check-out time is 10am. Early check-ins and late check-outs are sometimes available, please check with Pinetrees staff on the day.
Our five-night ‘All Inclusive’ rate includes island airport transfers, use of lodge facilities and meals – full breakfast, lunch (either at Pinetrees, gourmet BBQ hamper or packed lunch), afternoon tea and three-course dinner. At selected times of year we also offer a five-night ‘Bed & Breakfast’ rate which includes island airport transfers, use of lodge facilities, full breakfast, afternoon tea, three-course dinner on the night of arrival and evening transport to local restaurants. All accommodation rates exclude drinks, airfares and other applicable levies and taxes. Specialty weeks and special offers may have different inclusions, advised at time of quoting. All inclusions are specifically listed on your confirmation itinerary.
Bed & Breakfast rate
There are no cooking or self-catering facilities at Pinetrees, so all ‘Bed and Breakfast’ guests should have lunch and dinner at local cafes and restaurants. ‘Bed and Breakfast’ guests are welcome to book for lunch or dinner at Pinetrees by 9am on the day, although bookings in the Pinetrees restaurant are not guaranteed due to high demand. The ‘Bed and Breakfast’ rate is not available for stays in our Chef’s Cottage, Four Bedroom Cottage or Garden Cottages. All guests who are sharing a room must book the same rate (i.e. all guests must be on an ”All Inclusive’ rate or ‘Bed & Breakfast’ rate). Pinetrees will not accept bookings with mixed rates within one room.
Packages and special offers can’t be combined. We’ll always find the best package or offer for your requirements. All guests who are sharing a room must book the same rate (i.e. all guests must be on an ‘All Inclusive’ rate or a ‘Bed & Breakfast’ rate). Once booked a package is not able to be amended to a new package (excluding Bed & Breakfast to All-Inclusive).
Pinetrees provides the best available airfares to Lord Howe Island and takes care of the Qantaslink flight bookings for almost all of our guests. Pinetrees does not charge any booking fees to assist guests with flight bookings.
Deposits and Final Payment
We require a non-refundable/non-transferable deposit of $250 per guest to confirm a reservation. We will not return your deposit if you cancel your booking or transfer your deposit to a different travel date. Payment of Qantaslink airfares to and from Lord Howe Island are generally due seven days from booking (connecting flights may be due at time of booking). Flight payment due dates are advised at time of quoting. Payment of the accommodation balance is required 45 days prior to arrival. If a booking is made within 45 days of arrival, the due date for full payment will be advised at the time of booking. Your booking may be cancelled if you do not pay the balance by the due date.
Sole use of rooms is permitted, please contact us for sole use rates and availability.
Additional children and adults in rooms
As part of Lord Howe Island’s World Heritage listing, guest numbers on Lord Howe Island are capped at 400 people per night. Pinetrees is licensed for 75 guests (maximum) per night. Pinetrees’ rooms and cottages have strict maximum guest limits. Guest numbers do not include children up to the age of five years. People aged five years and over are included in guest numbers.
When sharing with two adults and subject to the room having bedding or space for a cot:
- children under five years old are free of charge;
- children aged five to 14 years are charged 65% of the adult tariff;
- guests aged 15 years and over are charged 75% of the adult tariff.
Rates for children
Children up to four years old are free of charge when sharing with two adults or one adult paying the sole use rate, subject to there being an extra bed in the room or space for a cot. Cots are suitable for children up to 18 months; children over this age must be accommodated in a room with an extra bed. Children aged five to 14 years are charged 65% of the adult tariff when sharing with two adults or one adult paying the sole use rate (again, subject to there being an extra bed in the room or space for a cot). All children aged five to 14 years must share with another child, two adults or one adult paying the sole use rate.
Pinetrees Lodge reserves the right to alter rates and conditions without notice. However any changes to rates and conditions will apply to future bookings only – not to existing bookings where a deposit has been paid. The rates and conditions for your booking are those that applied at the time you made your booking and paid your deposit. You will not be eligible for new packages or special offers advertised after you made your booking. You will not be required to pay higher package rates if the rate changes after you made your booking.
All prepaid deposits are non-refundable and non-transferable. We will not return your deposit or transfer your deposit to a booking with different travel dates.
If you cancel your booking 45-31 days before arrival, we will charge a cancellation fee of 50% of the total tariff. A cancellation fee of 100% of the total tariff will be charged for cancellations 30 days or less before arrival. A cancellation fee of 100% of the total tariff will be charged for no show on the day of arrival. There are no refunds for early departures from Pinetrees. There are no refunds for missed nights due to delayed arrivals resulting from delayed or cancelled flights. Specific cancellation conditions may apply to special interest groups, big family groups and to bookings in December and January. These are advised at the time of booking. Cancelled flights are subject to Qantas’ cancellation conditions, some airfares are non-refundable and some airfares are refundable with a cancellation fee. We recommend booking refundable airfares.
Travel to or from Lord Howe Island can be cancelled or delayed due to unforeseen circumstances. You may not be able to travel at the time you have booked because of your personal circumstances – and we have a strict cancellation policy (see below). Also, flights to and from Lord Howe Island can sometimes be delayed or cancelled due to weather. Potentially causing you to miss one or more night/s at the beginning of your stay. All prepaid accommodation costs are non-refundable. Potentially you may have to stay on the island (and pay for additional accommodation at Pinetrees or another property) after your booking departure date. We therefore highly recommend travel insurance for all guests. It is important that you purchase travel insurance that covers the cost of additional accommodation as well as cancellation/amendment fees caused when flights are disrupted due to weather. If you are paying for a holiday for someone else, please ensure that he or she buys travel insurance too. Travel insurance will only cover the people who are named on the policy and your travel insurance will not automatically cover a friend or family member who is travelling with you – even if he or she is sharing your room or if you paid for their travel costs.
It is your responsibility to ensure you have an Insurance policy suitable for your personal circumstances. Please read the policy wording carefully to ensure the policy provides cover that you deem appropriate for your needs. If you would like a quote for travel insurance please speak to your Pinetrees Lord Howe Island Travel consultant.