COVID-19 Policy

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COVID-19 Policy

Lord Howe Island is an ideal destination to escape the worries of COVID-19. Our World Heritage listing caps the number of island-wide guests to 400 at any one time, and they scatter through two cafes, eight volcanic peaks, 10 square kilometres of lagoon, 18 surf spots, 20 beaches, 24 kilometres of coastline, and 45 kilometres of hiking track. In reality, you’ll feel like you have the place to yourself.

Our COVID-19 arrangements are based on a careful balance of health and holiday considerations. Clearly, we want you to come if you’re well, and stay home if you’re unwell. During your travel to Lord Howe, we want you to reduce the risk of COVID-19 transmission by wearing a mask in confined public spaces, such as planes and buses. Once you’re on the island, we want you to social distance, practice good hygiene and appreciate that our collective health is only as good as the weakest link. Hopefully, you’ll feel relaxed, well-hosted, and blissfully unaware of all the extra things we’ll be doing to keep you safe.

If you’re directly affected by a NSW Health Order (or an equivalent Health Order, Direction or Regulation in QLD, VIC, TAS, SA, WA, NT or ACT) where you are legally prevented from travelling outside of your local government area or state (i.e. lockdown or border closure), then you must not come to Lord Howe. We’ll provide a 100% accommodation credit for use by 31 October 2024. The credit will be available for the person who is subject to the NSW Health Order (or equivalent) and his/her partner and dependent children. Written evidence from a relevant state department or police will be required before we issue a credit.
If you have tested positive to COVID-19 within seven days of your departure date, then you must not come to Lord Howe. We will NOT provide an accommodation credit and our standard bookings conditions apply. Travel insurance is available to cover losses from cancellations due to COVID-19, and we STRONGLY encourage you to purchase the best travel insurance for your situation.
To give yourself the best chance of having the holiday you expect (and probably need), please lay low for seven days before you travel to Lord Howe and try to avoid social gatherings in indoor settings. You don’t want to develop COVID-19 during your stay.
To reduce the risk of you travelling with COVID-19, you must do a Rapid Antigen Test (RAT) on the morning of your departure – if you have any cold and flu symptoms. If your RAT is positive, then you must not travel to Lord Howe. If you arrive with cold and flu symptoms, or develop symptoms during your stay, then we’ll require you to do a RAT before you enter any indoor communal spaces in the lodge.
Cancelled flights are subject to Qantas cancellation conditions and fees, and are outside of our control. We encourage you to book refundable airfares.
Our standard booking conditions apply, and final payments are required 45 days prior to arrival.
This policy is subject to change at any time, without notice, due to NSW Government regulations or changing circumstances.

Lord Howe Island. Another World. Close to Home.

02 9262 6585